Frequently Asked Questions

Below are our frequently asked questions. Our first section is a list of the most common questions we receive. The second section is the general questions. 

Commonly Asked Questions

Yes, we are currently still open as an essential business, while maintaining all the CDC’s recommended guidelines. Click here to read our COVID-19 Preparedness Plan and see the steps we are taking to keep everyone safe.

We are not currently performing any single-family installations due to COVID-19. We are only doing multi-family and commercial programs for the time being. We will keep our information updated on our website and social media pages so that our customers are informed of when we start single-family projects again. Please contact us if you have any questions.

A 10” rough-in is the space between the wall and the toilet bolt that attaches the toilet to the ground. We need this measurement in order to provide you with the correct toilet size for you. Most toilets have a 12” rough-in, but some do have a 10” rough-in.

Niagara dual thread 1.0 gallon per minute aerator

A bathroom faucet aerator (tap aerator) is a small piece that screws into a sink faucet and regulates the amount of water being used by using both water and air to create the stream that comes out of the nozzle. Pictured is the Niagara Dual Thread Aerator (1.0 Gallons Per Minute) Bubble.

Learn more about aerators

Newly installed elongated Niagara Stealth toilet with plastic still on the seatThe difference between an elongated toilet and a round-front toilet is its shape. An elongated toilet has more of an oval-like shape to it, while a round-front toilet is more circular-shaped. The width and length of a round-front toilet is more likely to be the same or similar measurements, while the length of an elongated toilet will most likely be longer than its width.

The toilet shown is an example of an elongated high-efficiency toilet.

Banjo counter top with pink flowers and box of tissuesA banjo countertop is a countertop that extends over the top of the toilet and cannot be removed. We ask this question because some of the toilets we typically provide may be too tall to fit underneath a countertop or shelf, and so we will need to note that you will need a shorter model in order to get you the proper toilet for your properties.

A High-Efficiency toilet is a toilet that flushes less water than a standard toilet. We offer several types of toilets, and the types of toilets we install for you will depend on your property. We are proud to say that all the fixtures we provide are high-efficiency, and we make sure that each product works effectively and consistently.

We do install touchless fixtures for commercial properties. We offer a variety of different touchless solutions, which you can find here.

Yes! Most manufacturers offer warranties for their parts and products. Niagara offers a ten-year warranty on their parts.

We provide a one-year warranty following your installation. If you are experiencing any problems with your toilet or other fixtures, please give us a call and we will be able to help you.

While our headquarters is based in San Diego, we serve customers throughout California. We are happy to provide our services to any area in California. Contact us, if you have questions about services in your area.

General Questions

Close up of a water supply valve coming from the wall and connecting to the toiletYes, we do need to shut the water off prior to installing the new toilets. The water will be shut off at the angle stop water valve, similar to the one in the picture. Once the installations are complete, we can turn the water back on and verify that the fixtures are working properly. Each toilet install takes approximately 45 minutes to an hour to complete.

If you have any other questions, contact us.

Multi-turn chrome plated angle Stop 1/2If we cannot turn off your angle stop (pictured) we will have to shut off the water to your property to replace the angle stop. In doing this, there might be a service fee and will incase the time for installation.


Most of the homes are eligible for our water-saving rebates programs. However, there are some instances when a house may not qualify.

If you have a newer home and your fixtures are already high efficiency, we will not be able to replace them. The programs we provide allow us to install new high-efficiency fixtures to help our customers save water.

If you are experiencing any leaking, clogging, or other plumbing issues, we will not be able to replace your toilet.

Contact us if you have any questions or concerns regarding a water rebate program in your area.

It depends on what kind of toilet is being installed, but it typically takes about 15-20 minutes to install one tank-and-bowl toilet. For wall-hung flush valve or floor-mount flush valve toilets, that time can be a little bit longer.

We will remove the old toilets from your property. Once we return to our warehouse in San Diego, we unload the toilets and recycle each one!

If you are not happy with your fixtures, please give us a call as soon as possible. We prioritize your satisfaction with our fixtures and installation services. We will work with you to find a solution that works best for your property and plumbing system.

Yes, we also manage utility programs by providing the marketing, management, and administration needed to ensure successful programs. We install high-efficiency fixtures for both commercial and residential properties. For a complete list visit our services page.

Yes, yes, and yes! California Contractors State License Board Number: 458682 General Contractor (B-1) Plumbing Contractor (C-36) Electrical Contractor (C-10) Landscape Contractor (C-27)

Every single one of our plumbers completes a background check and drug screening prior to being able to work for our company.

To have a birthday potty!

Beauty is in the eye of the beholder.

But ask our plumbers and they think so.

Meet the team.

Because it is in the restroom.

Oh, the potty humor still tickles our funny bone.

Want another joke? Click here.

Sure can!

If your toilet is running, our plumbers can catch it. Don’t you love the dad/plumbing jokes? Can’t stop laughing?

Here is another one.

To each their own! You are more than welcome to let it mellow if that suits your lifestyle. With air pressure technology, toilets can now use less water with the same amount of force! So whatever color it may be, it will flush!

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(800) 307-5700


9060 Activity Road
Suite F
San Diego, CA 92126

Opening Hours

Monday - Friday: 8:30am - 5pm
Saturday - Sunday: CLOSED

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